General FAQ's

What Type Of Support Is Included?

100% Free technical support via phone or email.

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Are Your Data Centers Certified?

Our Data Centers are SAS 70 Type II or SSAE 16 compliant.

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Is NextDrive HIPAA Compliant?

The short answer is ‘yes’. The longer answer is a bit more complicated. The NextDrive client and server environment contain all the appropriate technical security mechanisms to protect the data that is transmitted to and from the NextDrive servers.

The services provided by NextDrive are a critical part of Data Backup, Disaster Recovery, and Emergency Mode Operations strategies by that provides remote accessible backup, storage and restore services that are geographically distant from the client site to minimize the likelihood of data loss in a large-scale disaster. In the event of loss of the primary data center, data located on the drive2go cloud can easily, securely and quickly be accessed and restored.

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Does NextDrive Work on Linux?

At this time we do not offer a Linux Client.

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Does NextDrive work with products like Dropbox?

NextDriveis the answer to the lack of safety or control provided by products like Dropbox. While we have an Open API that allows for integration with a variety of platforms, we do not have explicit integration with these platforms.

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Why should I pay for file-sharing when I can use Google or Dropbox?

These solutions were built for the consumer first, and therefore lack the features that businesses need to successfully deploy a cloud file sync solution: remote wipes, data audits, Active Directory integration, access management, etc. Additionally, there is no ability for your trusted IT admin to manage a Dropbox or Google solution.

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Is file-sharing important?

File-sharing is the basis of any document management platform, and mobile file-sharing is an essential component. The days of employees accessing information form a single computer are long gone. Laptops, tablets, and smart phones are used interchangeably on a daily basis; users must be able to securely sync their files across all devices for document management to be truly efficient.

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How does NextDrive address the risks of mobile file-sharing?

NextDrive’s policy-based management structure allows partners and administrators to tightly control per-user, per-machine, and per-folder access. Beyond this, NextDrive allows for detailed reports and audits to be conducted of who/when accessed data

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30 Day Free Trial FAQ

Is the 30 Day Free Trial Limited

No, the 30-day trial gives you full access to the service.

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What Happens After 30 Days?

We will contact you to get a credit card for the plan you selected approximately one week before the end of your 30-day free trial (unless you have cancelled your free trial).

If you are not completely satisfied during your 30-day trial period, just visit your Account page to cancel.

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